Frequently Asked Questions: Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may vary during peak seasons, holidays, or promotional events.

No. Processing time refers to the time needed to prepare and pack your order before shipment. Shipping time is separate and begins once your order has been dispatched.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Expedited processing may be available for certain orders. Please contact our customer support team to check available options.

Delays can occur due to high order volumes, inventory verification, payment review, or unforeseen circumstances. If your order exceeds the estimated processing time, please contact our support team for an update.

Frequently Asked Questions:

Metro Manila Orders

Yes, same-day delivery is available for Metro Manila orders, subject to item availability and order processing time.

Place and confirm your order.
Wait for our confirmation that your order is packed and ready for pickup.
Book your preferred courier service (e.g., Lalamove, Grab Express, etc.).
Share the booking or tracking link with us.
We will coordinate with the rider and release the order upon pickup.

Shipping fees are charged to the customer unless otherwise stated during a promotion or special arrangement.

Frequently Asked Questions:

Oustide Metro Manila Orders

No. Same-day delivery is available only within Metro Manila.

Orders outside Metro Manila are shipped through our partnered courier service.

Place and confirm your order.
Once payment is verified, we will process and prepare your order.
Your order will be scheduled for pickup by our partnered courier.
We will provide the tracking number once the shipment has been dispatched.
Delivery timelines will depend on the courier and destination.

Shipping fees are charged to the customer unless otherwise stated during a promotion or special arrangement.

Place and confirm your order.
Once payment is verified, we will process and prepare your order.
Your order will be scheduled for pickup by our partnered courier.
We will provide the tracking number once the shipment has been dispatched.
Delivery timelines will depend on the courier and destination.

Once an order has been handed over to the courier, delivery transit and shipment handling are under the courier's responsibility. We recommend monitoring your shipment using the tracking information provided.

Frequently Asked Questions:
Shipping Rates

Shipping rates are calculated based on your delivery location, the size and weight of your order, and the shipping method selected at checkout. The exact shipping cost will be displayed before you complete your purchase.

Free shipping promotions may be available from time to time. Any applicable free shipping offers will be clearly indicated on our website.

No. Once your order is placed and payment is confirmed, the shipping fee shown at checkout will not change.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

Add your desired items to your cart and proceed to checkout. Your shipping options and corresponding rates will be displayed before payment is finalized.

Frequently Asked Questions:
Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or your preferred contact method. You can use this tracking number to monitor the status of your shipment through the carrier's tracking website.

Tracking information is provided after your order has been processed and shipped. Please allow some time for the tracking details to become active after receiving them.

Tracking information may take 24–48 hours to update after shipment. If your tracking number is still not showing any updates after this period, please contact our customer support team for assistance.

No. Tracking information is only available once your order has been dispatched and a tracking number has been assigned.

If your tracking information indicates a delivery exception, delay, or failed delivery attempt, please contact the shipping carrier first. If you need further assistance, feel free to contact our support team.

Frequently Asked Questions:

Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address, the recipient being unavailable, or failure to claim the package, the carrier may attempt redelivery or return the package to us, depending on their policy.

Any additional shipping or redelivery fees resulting from a failed delivery may be the responsibility of the customer.

Please contact us immediately if you notice an error in your shipping address. Once an order has been shipped, we cannot guarantee that the address can be changed.

No. Shipping fees are non-refundable, and orders that fail delivery due to customer-related reasons are not eligible for a refund. However, we may assist with reshipping the order, subject to additional shipping charges.

Contact our customer support team once the package has been returned. We can arrange to reship the order, but additional shipping fees may apply. All sales remain final, and returned packages due to failed delivery are not eligible for a refund.

If your package is lost during shipping, please contact us so we can work with the shipping carrier to investigate and determine the appropriate resolution.

Frequently Asked Questions:

Contact Us

For any concerns, questions, or assistance, feel free to contact us at contactus@grizzlykidsph.com.

Our customer support team is available Monday to Saturday, from 8:00 AM to 5:00 PM.

We do our best to respond to all inquiries as quickly as possible during our business hours. Response times may be longer during weekends, holidays, or periods of high inquiry volume.

To help us assist you efficiently, please include your order number, full name, and a brief description of your concern in your message.

Frequently Asked Questions:

Refund Policy

No. All sales are final, and we do not offer cash or monetary refunds once payment has been received and confirmed.

Yes. Eligible items may be exchanged, subject to product availability and our exchange guidelines. The item must be unused, in its original condition, and returned within 7 days of receipt.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. Once reviewed and approved, we will arrange an exchange or replacement, as applicable.

Please provide your order number, a description of the issue, and clear photos of the item and packaging to help us process your request.

We accept return or exchange requests within 7 days from the date your order is received. Requests are subject to review and approval.

Items must be unused, unwashed, in their original condition, and have original tags and packaging intact. They must also be free from stains, odors, or any signs of wear or damage.

The following items are not eligible:

Sale or clearance items
Items damaged due to misuse, improper handling, or normal wear and tear
Items not purchased directly from our website
Change-of-mind purchases

Please contact us within 48 hours of receiving your order. Provide your order number, clear photos or videos of the item and packaging, and a brief description of the issue.

The following items are not eligible:

Sale or clearance items
Items damaged due to misuse, improper handling, or normal wear and tear
Items not purchased directly from our website
Change-of-mind purchases

All sales are final. We do not offer refunds once payment has been received and confirmed.

No. We do not provide refunds for change of mind, incorrect purchases, or any other reason after payment has been completed.

Yes. Item exchanges may be accepted, subject to product availability and our exchange guidelines. The item must be unused, in its original condition, and returned within 7 days of receipt.

We may be able to assist with an exchange if the item is eligible and stock is available. Please contact us as soon as possible for assistance.

Customers are responsible for any shipping costs associated with exchanges unless the exchange is due to a damaged, defective, or incorrect item received.

Please contact our customer support team within 24-48 hours of receiving your order and provide photos of the item. We will review the issue and arrange an appropriate replacement or exchange if applicable.

Please reach out to our customer support team with your order number and details of the issue. We will review your request and respond as soon as possible.

Shipping fees are non-refundable. However, if an error was caused by our team, such as sending the wrong item or shipping to an incorrect address due to our mistake, the applicable shipping costs may be refunded or covered by us.

Thank you for shopping with Grizzly Kids PH! We appreciate your support and look forward to serving you and your little ones.