At Grizzly Kids PH, we want you to love every purchase. If there's an issue with your order, we're here to help.
Exchange Eligibility
We accept exchange requests within 7 days from the date your order is received.
To be eligible for an exchange, the item must:
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Be unused and unwashed
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Be in its original condition
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Have all original tags attached
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Be returned in its original packaging
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Be free from stains, odors, damage, or signs of wear
All exchange requests are subject to inspection, approval, and product availability.
Items Not Eligible for Exchange
The following items cannot be returned or exchanged:
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Sale or clearance items
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Products damaged due to misuse, improper handling, or normal wear and tear
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Items purchased from third-party retailers or resellers
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Change-of-mind purchases
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Items returned beyond the 7-day eligibility period
Damaged, Defective, or Incorrect Items
If you receive an incorrect, damaged, or defective item, please notify us within 48 hours of receiving your order.
Please send the following:
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Order number
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Full name
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Description of the issue
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Clear photos or videos of the product
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Photos of the packaging
After verification, we will arrange an appropriate replacement or exchange at no additional cost.
Wrong Item Ordered
If you accidentally ordered the wrong item, contact us immediately.
While we cannot guarantee an exchange, we will do our best to accommodate your request if:
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The item meets our exchange requirements.
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The requested item is still available in stock.
Exchange Shipping Costs
Customers are responsible for shipping fees related to exchanges unless the exchange is due to an error on our part, including:
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Wrong item shipped
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Damaged item upon arrival
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Defective product
In these cases, Grizzly Kids PH will shoulder the applicable shipping costs.