Shipping policy

Shipping Policy

Thank you for shopping with Grizzly Kids PH.

Please review our shipping guidelines before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Please note that processing time does not include shipping or delivery time.

Processing times may be longer during:

  • Peak seasons

  • Holidays

  • Promotional events

  • High order volumes

  • Inventory verification

  • Payment review

Once your order has been shipped, you will receive a confirmation email along with your tracking information.

Please note that all orders are final once placed and cannot be modified or cancelled after checkout.

Metro Manila Delivery

Same-day delivery is available within Metro Manila, subject to product availability and order processing.

How Same-Day Delivery Works

  1. Place and confirm your order.

  2. Wait for confirmation that your order has been packed and is ready for pickup.

  3. Book your preferred courier (such as Lalamove or GrabExpress).

  4. Share your booking or tracking details with us.

  5. We will coordinate with your rider and release the package.

Courier fees are shouldered by the customer unless otherwise stated during a promotion.

Provincial Delivery

Orders outside Metro Manila are shipped through our partnered courier services.

The process is as follows:

  1. Place and confirm your order.

  2. Payment is verified.

  3. We will prepare your package.

  4. Your order is collected by our courier partner.

  5. Tracking details are sent once your package has been dispatched.

Delivery times vary depending on your location and the courier's service.

International Shipping

At this time, Grizzly Kids PH only ships within the Philippines.

We look forward to offering international shipping in the future.

Shipping Rates

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Package size

  • Package weight

  • Selected shipping method

Your final shipping cost will be displayed before payment is completed.

Shipping fees will not change after your order has been successfully placed.

Free shipping promotions may be offered from time to time and will be clearly indicated on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email, SMS, or your preferred contact method.

Tracking information may take 24–48 hours to become active after shipment.

If your tracking has not updated after this period, please contact our customer support team.

Failed Deliveries

A delivery may fail due to:

  • Incorrect shipping address

  • Recipient unavailable

  • Failure to claim the package

Depending on the courier's policy, the package may be redelivered or returned to us.

Additional shipping or redelivery fees may apply and are the responsibility of the customer.

If you entered an incorrect shipping address, please contact us immediately. Once an order has been shipped, we cannot guarantee that the address can still be changed.

Packages returned to us due to failed delivery may be reshipped upon request. Additional shipping charges will apply.

Orders returned because of customer-related delivery issues are not eligible for refunds.

Lost Packages

If your package appears to be lost during transit, please contact us immediately.

We will coordinate with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Responsibility After Shipment

Once your order has been handed over to the courier, delivery transit and shipment handling become the responsibility of the shipping provider.

We encourage customers to monitor their shipment using the tracking information provided.

Customer Support

If you have any questions regarding your shipment or order, please contact our customer support team during business hours.

Please include your order number and a brief description of your concern so we can assist you more efficiently.