Refund Policy

At Grizzly Kids PH, we strive to ensure that every order meets our quality standards. Please review our refund and exchange policy carefully before making your purchase.

All Sales Are Final

All purchases are considered final once payment has been successfully received and confirmed.

We do not offer:

  • Cash refunds

  • Monetary refunds

  • Store credits

  • Refunds for change of mind

  • Refunds for incorrect purchases made by the customer

Exchange Policy

We accept exchanges for eligible items within 7 days from the date your order is received, subject to review and approval.

To qualify for an exchange, the item must:

  • Be unused and unwashed

  • Be in its original condition

  • Have all original tags attached

  • Include its original packaging

  • Be free from stains, odors, damage, or signs of wear

All exchanges are subject to product availability.

Non-Eligible Items

The following items are not eligible for return, exchange, or refund:

  • Sale or clearance items

  • Items damaged due to misuse, improper handling, or normal wear and tear

  • Products not purchased directly from the Grizzly Kids PH website

  • Change-of-mind purchases

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos of the item

  • Photos of the product packaging

Once your request has been reviewed and approved, we will arrange an exchange or replacement where applicable.

Ordered the Wrong Item?

If you accidentally ordered the wrong item, please contact us as soon as possible.

We may be able to assist with an exchange if:

  • The item meets our exchange requirements

  • Stock is available

Please note that exchanges are not guaranteed.

Exchange Shipping Fees

Customers are responsible for shipping costs associated with exchanges.

However, if the exchange is due to an incorrect, defective, or damaged item caused by our team, Grizzly Kids PH will cover the applicable shipping costs.

Shipping Fees

Shipping fees are non-refundable.

The only exception is when the error was caused by Grizzly Kids PH, such as:

  • Sending the wrong item

  • Shipping to an incorrect address due to our mistake

Need Assistance?

For any refund or exchange concerns, please contact our customer support team and include:

  • Order Number

  • Full Name

  • Description of your concern

Our support team will review your request and respond as soon as possible during business hours.